What Is VoLTE?

Vocalization Over LTE (VoLTE) is the current network standard, bringing you great features unavailable with older phones. Enjoy clearer sounding calls, the ability to search the spider web and use GPS while on a call*, and an improved battery life.

If your phone doesn't support VoLTE, you volition face connection issues like dropped calls and poor reception. This will eventually lead to total loss of service, and you will non exist able to make or receive calls, including emergency or 911 calls.

*Some features may just exist available for Smartphones.

Watch the video below to learn more than.

VoLTE Survival Guide, Network Changes

Switching to a VoLTE-gear up phone

Follow these piece of cake steps to start enjoying everything VoLTE has to offer.

VoLTE Survival Guide, Network Changes

First, shop VoLTE phones for every budget

To run into your special upgrade offer, click beneath and enter your telephone number.

VoLTE Survival Guide, Network Changes

And then, transfer everything to your new telephone

If y'all've activated a VoLTE-capable Smartphone, download the Transfer Wizard app to transfer your contacts, photos, messages, and more from 1 Smartphone to another.

Download on the App Store

Get it on Google Play

When downloading and using this app, standard data rates
may apply.

Things you'll enjoy with VoLTE

Jon Rettinger, host of the YouTube channel Technically Speaking, explains how VoLTE will improve your experience with attractive functionalities, similar:

VoLTE Survival Guide, Network Changes

Clearer-sounding vocalisation calls

VoLTE Survival Guide, Network Changes

Browse and navigate while on a call*

VoLTE Survival Guide, Network Changes

Improved battery life

*Some features may only be available with smartphones.

Don't worry, we're here to assist

From finding the right phone to transferring your benefits, nosotros've got your back every step of the style.

Oft ASKED QUESTIONS

How do I unlock my personal AT&T device?

AT&T Unlock Process

AT&T Device Criteria to Unlock Personal Devices:

  • Your request is for an AT&T telephone or device that is not active on another AT&T account.
  • At that place is no past-due account balance on this device. If there is, make a payment to bring your account electric current. Information technology volition have 24 hours for your payment to post.
  • If you have a paid-off installment program:
    • If you are paying a monthly service neb: Submit your unlock request at the starting time of your next beak cycle.
    • If you pay off your installment plan early: The wireless number assigned to the device must take been active for at least 60 days. Wait 48 hours after yous brand your final payment to submit your unlock request.
  • If yous accept an AT&T Prepaid SM device: Y'all must have completed at least 6 months of paid service.
  • The device has not been reported every bit lost, stolen, or involved with fraud.
  • If you are on agile duty military deployment: You don't have to consummate your installment plan or contract to be eligible to unlock. Make certain y'all select Aye when asked if y'all're deployed war machine.

How to Unlock - If y'all have an AT&T account that your device is associated to:

  1. Log in to your AT&T account.
  2. Under Get back up, select the link Unlock device to use on other networks. This takes you to the Instructions page.
  3. Select the link att.com/deviceunlock.
  4. Respond the question (select NO – not an AT&T customer) and provide your phone'south IMEI.
  5. Check the box to indicate I am not a robot.
  6. Check the box to indicate your agreement. Aye, I've read the legal stuff and agree to the device unlock eligibility requirements.
  7. Click Next.
  8. Make sure to check your email and text letters for follow-upwards instructions. You must confirm your request via email and follow any instructions yous receive.
  9. The unlock request tin take upwardly to 48 hours to complete.

How to Unlock - If you don't have an AT&T account, but your device is an AT&T device:

  1. Go to https://www.att.com/deviceunlock.
  2. Answer the questions (select NO – not an AT&T customer) and provide your phone's IMEI.
  3. Check the box to indicate I am not a robot.
  4. Cheque the box to bespeak your agreement. Yes, I've read the legal stuff and agree to the device unlock eligibility requirements.
  5. Click Next.
  6. Make sure to check your email and text letters for follow-upward instructions. You must confirm your request via electronic mail and follow whatsoever instructions you receive.
  7. The unlock request can take up to 48 hours to complete.

How do I unlock my personal T-Mobile device?

T-Mobile Device Unlock Process

Steps to check your device unlock condition & eligibility:

  1. Go to the carrier's website where you originally purchased the phone and log into your business relationship.
  2. Click on the phone number/device you lot want to unlock, and select View Details.
  3. Click on the device paradigm for the device you desire to unlock.
  4. In the list below the device epitome, click on Bank check device unlock status.
  5. The side by side page should display the status "Device unlocked" or "Device locked".
  • Status unlocked: Certain T-Mobile devices are sold unlocked. Some locked devices will be unlocked remotely once they meet the eligibility criteria.
  • Status locked: Look nether the device image to see if information technology'south eligible to exist unlocked.

To unlock an eligible device:
Once you've received communication that your device is eligible to exist unlocked, go to this page and follow the instructions. world wide web.t-mobile.com/support/devices/unlock-your-mobile-wireless-device For unlock instructions, scroll down to Unlock Your Device.

Unlock Your Device
Follow the steps below if yous received a notification that your device is eligible to be unlocked. If the notification mentions an unlock code, Contact Us so nosotros tin can provide it.

  1. Make sure you lot are connected to the T-Mobile network or Wi-Fi.
  2. Swipe upwardly on your Homescreen to open the Apps tray and follow the steps beneath:
    • Samsung:
      • Newer devices: Settings > Connections > More Connectedness Settings > Network Unlock
      • Older devices: Use the Device Unlock app pre-installed on your device. If you do not accept this app, your device is unlocked, or it is on a 2019 or newer Os.
    • OnePlus (6T and newer): Settings > Wi-Fi & internet > SIM and network, and so cull Avant-garde or Network Unlock
    • T-Mobile REVVLRY: Settings > Network & Internet > Mobile network > Advanced > Network Unlock
    • Other manufacturers: Choose your device on the Devices page. Then, click the Security drib-down to observe Mobile Device Unlock steps.
  3. Select Permanent Unlock and look while the device completes the unlock.
  4. Restart the device.

What's happening with the network changes?

Every bit role of our effort to give you the best wireless experience, our partners are shifting their focus from 3G networks equally they go along to invest in the latest and more improved generations of wireless technology. Every bit a result, the 3G network will be going away and is being replaced with Vocalisation Over LTE (VoLTE).

If you are still using a 3G or non-VoLTE 4G device when the 3G network is close downward, you will not be able to brand or receive calls, send or receive text messages, or access data services.

What will happen if I take a non-VoLTE or 3G telephone?

Devices that don't accept 4G capabilities will lose the power to receive data or voice services. You volition still be able to use some features on your not-VoLTE phone one time the 3G network is close down, however, you lot will need to upgrade to a new device in guild to access the electric current network.

What if I take a Bones phone?

Like any other telephone, bones phones that are VoLTE uniform will work on the new network. However, if your current flip telephone does not have 4G capabilities you lot will non have admission to data or vocalisation services.

What do I demand to do if I'm not VoLTE-compatible?

You will need to upgrade to a VoLTE-capable phone. Yous may bring your own VoLTE-capable phone or you may purchase one from us.

When are the network changes coming?

These changes are already taking identify. You may have started experiencing dropped calls or poor connections. Unfortunately, these issues will continue to worsen, and somewhen, y'all will no longer exist able to brand or receive calls, including emergency or 911 calls.

What is 4G LTE or VoLTE?

4G LTE, or VoLTE, lets you lot enjoy benefits similar faster telephone call connection, clearer-sounding calls with HD Vocalism calling, improved battery life, better conference and video calling, and the power to use GPS while on a call.*

*Some features may merely exist available for Smartphones.

How can I get Vocalization Over LTE?

VoLTE is included in nearly of our plans at no extra cost. All you have to do is upgrade to a VoLTE capable telephone or make sure to enable VoLTE in your settings (if you already accept a VoLTE telephone).

All Tracfone phones available online and in-shop are VoLTE-ready.

Can I bring my own VoLTE-ready phone?

Yep, you may! You tin can get a VoLTE-ready phone from the retailer of your choice. Y'all'll have to actuate it with a new SIM Carte from u.s.a.. We'll indicate you lot to the right selection for your phone and give y'all instructions on how to replace information technology.

Can I keep my current SIM card?

No, your current SIM card is not uniform with VoLTE. It is crucial that you lot do non remove the new SIM card, or switch it with your current one, as this will cause you lot to lose service.

How tin I actuate my new device?

If you got your new phone (or SIM) from our online shop, text∆ the word ONESTEP to 611611 from your old telephone and follow the prompts. If yous got your new phone or SIM at a local retail store, follow the instructions that came in your parcel to transfer your service to your new device.

How can I request a new SIM Carte?

What will happen to my Programme and benefits after I switch to VoLTE?

You get to proceed them! Your Plan and benefits volition exist transferred, and your Service End Engagement won't change once your upgrade is complete.

How can I transfer my content to my new phone?

You tin apply the Transfer Wizard app to move messages, contacts, images, and more than from one phone to the next. All you demand is good Wi-Fi.

I already placed my order, where can I check my lodge condition?

Visit our site anytime to track your order.

At present that Tracfone is part of Verizon, how does this affect me?

Your current Tracfone Service Plan will remain available for use on VoLTE-gear up phones at to the lowest degree until Nov. 23, 2024. Y'all will continue to enjoy your wireless service and practice not need to take any action until we notify yous. We will also postal service any deadlines for the transition on this page https://www.tracfonewirelessinc.com/en/verizonacquisition. Check back later on for more information.

Later on your current phone is deactivated, information technology cannot be reactivated.
When upgrading to VoLTE, your coverage may exist affected.
If you recently upgraded to a VoLTE phone, delight disregard this message.

Tracfone is now function of Verizon. Click here for more information.